Your Connection is Our Mission

Business Phone System Services Serving Rochester, Erie, and the Buffalo-Niagara Region Since 1994

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Business Phone System Services Crafted for You

At Franklin Telecom, we understand that your business is only as strong as your connection to your customers. With over 30 years of experience and 300+ active client accounts, we provide the rapid-response technical support and high-quality equipment Western New York and Pennsylvania businesses depend on. Contact us today to get started!

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Why Choose Franklin Telecom Supply, Inc.?

Clients choose us for our 24/7 support because communication issues don’t follow a 9-to-5 schedule, and we’re on call around the clock. We strive for a 4-hour on-site response time to get you back online fast, and with a 100-mile service radius serving Buffalo, Rochester, Jamestown, and Erie, PA, we’ve got you covered.

  • Rapid Response

    We offer a 4-hour on-site response time within a 100-mile radius of Buffalo.

  • Always Available

    Our team is on-call 24/7/365 to handle emergencies.

  • Legacy Experts

    We specialize in the "hard-to-service" legacy products that others have walked away from.

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Our Comprehensive Business Phone System Services

If you’d like to ensure your current system stays operational—or if you're curious about what a modern upgrade looks like—we’d love to chat. You can reach us directly at 716-447-1810.

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Hand lifting a black telephone receiver from a modern office phone with a screen and multiple buttons, indoors.
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Dial into Success with VoIP Phone System Provider

Transition seamlessly into the digital age with our VoIP phone system services. Franklin Telecom specializes in providing top-tier VoIP solutions that redefine connectivity. Enjoy crystal-clear calls, cost efficiency, and a scalable system tailored to your business. Our experienced team works round-the-clock to ensure uninterrupted communications, while you focus on what truly matters—growing your business and serving your clients. Connect with confidence, knowing that our advanced technologies and support are always one step ahead.

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Building Bridges with Business Phone System Installation

At the heart of every thriving organization is a reliable communication framework. With Franklin Telecom, your enterprise is set to build those bridges efficiently. We focus on seamless business phone system installation, fitting your unique needs. Our solutions are customized to handle the dynamic demand of modern businesses, ensuring robust connections with clients, partners, and stakeholders. Engage with us for an experience that guarantees clarity, scalability, and support that fuels your venture's growth.

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Experience Efficient Communication with Office Phone System Solutions

Communication should never be a bottleneck. That’s why we offer innovative office phone system solutions designed to keep your lines buzzing smoothly. Whether you need a simple desk phone setup or advanced unified communications platforms, we have you covered. Our solutions integrate seamlessly into your existing infrastructure, reducing downtime and boosting productivity. Let us help you streamline your communication channels, making internal and external interactions more efficient and impactful.

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Our Expertise: Modern & Legacy Systems

We bridge the gap between the future of telecommunications and the reliable systems of the past. Our modern VoIP and unified communications solutions keep you ahead of the curve with cutting-edge hardware and cloud-ready technology. We are primary dealers for:

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Yealink

Industry-leading SIP phones and video conferencing.

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Polycom

Crystal-clear audio and enterprise-grade hardware.

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Legacy System Support (Nortel & Avaya)

Many providers have walked away from legacy hardware, but we haven't. If your business still relies on Nortel, Avaya, or Vodavi systems, we provide the expert service, parts, and maintenance required to keep your legacy infrastructure running smoothly for years to come.

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Transform Communication with Telecom Equipment Installation

At Franklin Telecom, we recognize that cutting-edge telecom equipment is the backbone of effective communication. We specialize in telecom equipment installation, providing businesses with the latest technology to enhance operational efficiency. Our team of experts ensures every installation is carried out with precision and in compliance with industry standards. Let us bring your communication infrastructure to life, equipping you with tools for better coordination and collaboration.

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What Our Satisfied Clients Are Saying

Structured Cabling Services for Seamless Connectivity

Structured cabling forms the foundational network for all your communications. Franklin Telecom offers structured cabling services that set the stage for seamless connectivity and unmatched performance. We deliver meticulously planned and executed cabling solutions that optimize your voice and data networks. From design to implementation, our experienced professionals ensure your system is scalable for future growth, providing reliable support to hardware expansions and evolving technology demands.

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Frequently Asked Questions

Need more information? Our most common questions are answered below.

  • Why is Franklin Telecom Supply, Inc. so popular?

    Franklin Telecom Supply, Inc. has become a trusted name in the Buffalo-Niagara Region for business phone system services. With over 30 years of experience, our reputation for delivering high-quality business phone system services continues to grow. Our clients appreciate the rapid-response technical support, which is essential for seamless communication. Our services cover a vast area, from Buffalo to Rochester and Jamestown to Erie. Business phone system services are vital, and our dedication to a 4-hour response time sets us apart. We understand that communication issues don't follow a 9-to-5 schedule, so our 24/7 support ensures that you’re covered at all times. Whether you need installation, maintenance, or troubleshooting, our business phone system services are designed to keep your business connected and efficient. The comprehensive nature of our business phone system services is tailored to meet the unique needs of each client. Experience why so many rely on us by contacting our team today to discover how our business phone system services can transform your communications.

  • Where can I find the best business phone system services in the Buffalo-Niagara Region?

    For top-notch business phone system services in the Buffalo-Niagara Region, look no further than Franklin Telecom. We specialize in providing reliable, high-quality telecom solutions that cater to your business needs. Whether you require new installations, upgrades, or maintenance, our experienced team is ready to assist. Contact us to learn how we can improve your business communications.

  • What is the importance of a prompt response time for telecom issues?

    A prompt response time is crucial for telecom issues because downtime can disrupt your business operations and customer communications. At Franklin Telecom, we prioritize a 4-hour response time, ensuring that your systems are swiftly back online. Our rapid-response strategy minimizes interruptions, keeping your business running smoothly. Contact us for dependable telecom solutions.

  • How can regular maintenance of telecom equipment benefit my business?

    Regular maintenance of telecom equipment ensures optimal performance and longevity. It minimizes unexpected breakdowns and reduces repair costs, keeping your business communication systems reliable. Franklin Telecom’s maintenance services identify potential issues early, preventing larger problems in the future. Schedule a maintenance check with us to secure your business's communication infrastructure.

  • How far does Franklin Telecom's service radius extend?

    Franklin Telecom extends its service radius up to 100 miles, covering a wide area including Buffalo, Rochester, Jamestown, and Erie, PA. Our extensive coverage ensures that businesses across Western New York and Pennsylvania receive timely and efficient telecom solutions. Get in touch to see if you fall within our service area.

  • What makes Franklin Telecom's support service unique?

    Franklin Telecom offers 24/7 support, setting us apart from the competition. Our team's commitment to resolving issues anytime ensures your business remains connected without delays. Our experienced technicians are always on call for urgent situations. Experience our exceptional support by reaching out to our dedicated team today.

Business Phone System Services